Win within the experience economy by differentiating and growing your business and delivering exceptional customer experiences using Cosmic Innovations Lab Inc. CRM. With our technically advanced CRM, we help you improve interaction and business with your customers. It enables you to stay connected to your customers, streamline processes, and improve profitability. We have developed this system after years of research and carefully listening to our clients. We focus on helping you today and ever after to focus on your organization’s relationships with individual people — including suppliers, colleagues, customers or service users — throughout your lifecycle with them, including finding new customers, winning their business and trust, providing support and other services throughout the lifecycle.

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Win within the experience economy by differentiating and growing your business and delivering exceptional customer experiences using Cosmic Innovations Lab Inc. CRM. With our technically advanced CRM, we help you improve interaction and business with your customers. It enables you to stay connected to your customers, streamline processes, and improve profitability. We have developed this system after years of research and carefully listening to our clients. We focus on helping you today and ever after to focus on your organization’s relationships with individual people — including suppliers, colleagues, customers or service users — throughout your lifecycle with them, including finding new customers, winning their business and trust, providing support and other services throughout the lifecycle.

Our CRM solution gives everyone from marketing, sales, customer service, recruiting, business development, or any other line of business a better way to manage the relationships and external interactions that drive success. Storing customers and prospect’s contact information becomes ever more accessible and convenient, along with identifying sales opportunities, record service issues, and managing marketing campaigns from one central location. The application makes information about every customer interaction available to anyone at your company who might need it, which enhances the user experience.Such streamlined processes help you improve- lead conversion, customer satisfaction, revenue, faster decision making, sales, and sales productivity.

Features

1. Contact Management- Better management of customers through their complete lifecycle. A timely reminder of follow-ups help the support team never to miss an appointment.
2. Sales Team and Customer Opportunity Management- Proper management of potential leads helps get the most out of an opportunity window which allows you to provide exceptional customer service
3. Reports and Dashboards- Extensive and detailed statements of every aspect of the customer and as a whole helps keep track of the progress of the company and individuals.
4. Sales Analytics- A proper analysis of the sales prospects helps management determine the weak and strong sections to make the necessary modifications for future sales strategy.
5. Email Client Integration- Sending bulk or individual emails becomes ever easier now with Cosmic Innovations Lab Inc. CRM. Various filters allow you to choose any particular category of customers if required.
6. Workflow and Approvals- Workflow determines the authority and how the information flows through different levels.
7. SalesForce Automation- Sale team benefits from the analytics, which points them in the right direction. Multiple automated features like emailing at a predefined time reduce the manual work for the sales team.

Benefits

1. Improvements to your bottom line- Analyzing detailed reports give you an idea for where to improve to increase revenue or cut down expenses.
2. Better customer support- Proper records help understand customers at a deeper level. A better understanding of customers requirements and needs helps serve them in a possible way
3. Improve products & services- Create a long or short term plan for quality improvements in products or services, breaking it into small steps to achieve goals at each stage.
4. Cost-Effective & Scalable- Our cost-effective and scalable solution helps you grow your business with ease, along with increased revenues and reduced expenses.
5. Increase collaboration- With the streamlined process, employee communication improves, and the flow of information is maintained, which makes info available at any point.
6. Increase referrals- Providing jaw-dropping customer experience helps increase much-required referrals, which can help any business grow rapidly.